Table of Contents

1. General Questions
2. Mortgage
3. Auto
4. CRA
5. Add-In for Calyx Point

General

• Q: How do I print a printable version?
  A: Right click anywhere on the screen and select Print.

• Q: How do I print in color?
  A: Click on Tools -> Select Internet Options -> Click on Advanced tab. Scroll down to Printing and check the box "Print background colors and images".

• Q: How do I choose a single source from the  credit report?
  A: Towards the top of the credit report in the Profile Credit Report box, look for the heading "Sources" - Equifax, Experian and/or Transunion is shown as a link in white, click on the source to view the credit report.

• Q: How do I view a credit report of merged, borrower and co-borrower, separately?
  A: Towards the top of the credit report in the Profile Credit Report box, look for the heading "Individual/Joint", click on the blue subject you wish to view.

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Mortgage

• Q: I tried to download the 1003 Form to Point using the Netscape browswer, and I received this error: "This page contains an ActiveX Control, which cannot be executed by Netscape!"
  A: Use the Internet Explorer browser instead. Netscape cannot execute a page which contains an ActiveX Control.

• Q: As I was entering information on the 1003 Form, using the Netscape browser, I forgot to enter some information on the previous page. I clicked on the Back button and received this error message: "Data Missing. This document resulted from a POST operation and has expired from the cache. If you wish you can repost the form data to re-create the document by pressing the reload button."
  A: When entering information on the 1003 Form using the Netscape browser, it's best to not click on the back button. Instead click on any of the links (Prev. Page, Next Page, Loan/Property Information, Personal Information, etc.) to navigate around the application form.

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Auto

• Q: I logged in as a Dealer/Lender and it says I am not authorized to pull credit reports.
  A: The Lender has to click on a bureau for the Dealer/Lender to pull credit report from.
  

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CRA

• Q: As I was Editing the Credit Report and Added an Entry, I received an error saying "The Page Cannot Be Displayed."
  A: Hit Ctrl+R to Refresh or right-click on your mouse and select Refresh. Doing this should bring you back to where you left off.

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Add-In for Calyx Point

• Q: I installed AskCredit Add-In for Calyx Point. But I could not download or upload files between AskCredit system and Calyx Point.
  A: Check the data folder setup in Calyx Point. The available folder must be located on the top in Data Folder Manger. For more details, click here

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